Politica de rambursare

FLORENTINE LONDON — RETURNS & REFUNDS

If you change your mind, you may cancel your online order within 14 days of receiving it. To start a return, email contact@florentinelondon.co.uk with your order number. We will provide return instructions.

Items must be returned unworn, unwashed and in their original condition, with labels and packaging intact. Please take reasonable care of items while they are in your possession.

Once we receive and inspect the returned item, we will confirm the outcome by email. Approved refunds are issued to the original payment method. Standard delivery costs are refunded where required by law.

If an item is faulty, damaged or not as described, please contact contact@florentinelondon.co.uk promptly.

This policy does not affect your statutory rights.